Action2Call a full-service voice AI / call answering service for small-and-medium sized businesses, a division of the company I work for, JGRobo Marketing, Inc.
General
August 25, 2024: LinkedIn: Why AI is the Future of Customer Service (And the Call Center Industry Knows It). My article challenges claims that autonomous voice AI call center agents lack empathy, decision-making, and critical thinking, arguing that AI is already highly capable of handling the transactional, scripted nature of most customer service interactions. While human agents face pressures like performance targets, low wages, and high stress, AI provides consistent, efficient, and scalable service without these limitations. Modern AI systems, driven by LLMs, can dynamically access and analyze real-time data, perform reasoning tasks, and integrate with business systems for tailored solutions. The resistance to AI may stem more from fear of industry disruption than from its actual limitations, as AI increasingly outperforms traditional call center models.
RetellAI
RetellAI, a comprehensive platform for building voice AI systems, seamelessly combining LLMs, text-to-speech, speech-to-text (transcription), and cloud communications for building autonomous conversational voice agents.
Notes on creating a bundle to do web calls in Retell contains a collection of notes and some code (which I may eventually turn into a video tutorial / Github repo) that explains how to deploy web call functionality in Retell AI without using Node (other than when building the initial JS bundle).